Privacy Policy

Last Updated: February 21, 2026

1. Scope

This Privacy Policy applies to CityHubPro websites, customer and provider accounts, booking workflows, support channels, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described below.

2. Information We Collect

  • Account data: Name, email address, phone number, password, profile photo, city/pincode, and account role.
  • Provider data: Professional profile details, service listings, portfolio uploads, and KYC/business documents submitted for verification.
  • Booking data: Service selected, booking date/time, address, job notes, chat messages, support notes, OTP handover logs, and booking status history.
  • Payment and pricing data: Service amount, platform fee, extra charge approvals/rejections, payment status, and payment collection method (such as cash/prepaid).
  • Support communications: Contact form submissions, support tickets, and dispute-related evidence.
  • Technical data: Session data, device/browser information, IP/log data, and cookie identifiers.

3. How We Use Information

  • To create and maintain user accounts.
  • To enable customer-provider matching, booking, service updates, and messaging.
  • To process payments, record platform fees, and handle refunds where applicable.
  • To perform risk checks, fraud prevention, abuse monitoring, and platform security.
  • To provide support, resolve disputes, and enforce our Terms and Conditions.
  • To improve service quality, analytics, and product performance.
  • To send transactional messages (booking alerts, OTP notices, account/security notifications).

4. Legal Bases and Consent

We process data where necessary to provide the Platform, comply with legal obligations, protect legitimate business interests (including safety and fraud prevention), and where required, based on your consent. You may withdraw consent for optional processing by contacting us.

5. How We Share Information

  • Between customers and providers: Relevant contact and booking information is shared to execute booked services.
  • Service partners: Hosting, email, communication, analytics, and payment support providers acting on our instructions.
  • Legal and compliance: Law enforcement, regulators, courts, or government authorities when required by law or for rights protection.
  • Corporate transactions: In merger, acquisition, restructuring, financing, or asset transfer scenarios.

6. Data Retention

We retain data for as long as needed to operate the Platform, maintain booking/account records, resolve disputes, prevent fraud, and comply with tax/accounting/legal requirements. Retention periods may vary by data type and legal obligation.

7. Cookies and Similar Technologies

We use cookies and similar technologies for login sessions, security, preferences, and platform performance. For details, see our Cookies Policy.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No online system is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request access, correction, update, deletion, or restriction of your personal data. You may also raise objections to certain processing activities and request account closure.

10. Children

The Platform is intended for users aged 18 years and above. We do not knowingly collect personal data from children.

11. International Transfers

Your information may be processed on systems located in jurisdictions different from your location. Where required, we apply reasonable safeguards for such transfers.

12. Digital Personal Data Protection Act, 2023 (India)

In compliance with the Digital Personal Data Protection Act, 2023, CityHubPro acts as a Data Fiduciary. You have the right to access, correct, and erase your personal data, withdraw consent for optional processing, and nominate a representative for your data rights. To exercise these rights, contact our Grievance Officer.

13. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions become effective upon posting. Continued use of the Platform after updates means you accept the revised version.

14. Contact

For privacy questions or requests, contact us at info@cityhubpro.com or support@cityhubpro.com. For data rights and grievance matters, visit our Grievance Redressal page.